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Please visit the eKEY Resources page for support, guides, the eKey User Manual and how-to videos. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1.
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Tip! The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. Otherwise, manually enter the authorization code. This opens the eKEY app and automatically enters the authorization code for you. The easiest way to enter the authorization code into the eKEY app is to open the email on your smartphone and click on link. The authorization code is displayed and is also emailed to your email address on file with your association/MLS.
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First-time login requires registering and setting up a user ID and password, entering your key serial number, PIN, and selecting your association/MLS. Obtain an authorization code from SupraWEB: The authorization code is emailed to your email address on file with your association/MLS.
If the office is closed, you cannot reach us, or are having issues outside of these hours, you can reach Supra directly at 1-87 every day 7 am to 9 pm, including weekends.You can request an authorization code from within the eKEY app which is useful if you are moving your eKEY service to a new phone. The CPAR MLS team carries an after hours phone for Monday-Friday 5pm-9pm. It's after hours and i'm having Supra issues, who can I call? Or of course, call us at the CPAR office for assistance Monday - Friday 8:00 am - 9:00 pm CST! The number is 85, press option 3 for the MLS Department. If you are getting an error code, you can refer to the Supra error codes list. Make sure your data and bluetooth is ON.Tap the "Update" button in the Supra app.HELP! I'm getting an error code, what should I do? I am buying/selling a Supra lockbox from/to another member, how do we get it transferred?įill out the Supra Lockbox Transfer Form and email it to and we will transfer it for you! The Shackle code/CBS code will remain the same. Should get a Success screen, and you’re done.Tap “Begin” and turn the box on by pushing up on the bottom of it.NOTE: If you are changing the shackle code, you must enter the OLD shackle code at this point one last time. Tap on Edit at the bottom of the screen.You must have the lockbox physically present with you. How do I change the Settings/Shackle Code/CBS Code/Access Times on my lockbox? If you need help determining which boxes are yours, call the CPAR office and we can provide a list of box serials numbers that are assigned to you. At the bottom of the screen, tap “Delete.".Tap on the box number in the list that doesn’t belong to you.
This commonly happens if you borrow or co-list with someone else. Boxes are added to this list when you open a shackle and the “Add to Inventory” box is checked. The list of boxes in “Inventory” on the app DO NOT correspond with the boxes you own. I'm getting notifications for someone else's box. The code will display on the right side.Tap “Edit” at the bottom of the screen.Find the box they need the CBS code for and tap on it.Billed via CPAR - paid on your member portal.Click Here to view monthly billing information.
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Obtain Key and Open Shackle Buttons are moving!ĮKey Basic Refresh Guide eKey Pro Refresh Guideīelow are some of the most commonly asked questions related to Supra.Ĭlick on the question to expand the answer! Check out this 3 1/2 minute video describing all of the exciting new features coming out on Supra in the coming weeks!
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